Frequently Asked Questions

At Multibilling, we understand the complexities and nuances involved in billing for municipal and private utility providers, such as water, gas, and electricity. That's why our software is custom-built to cater specifically to the unique requirements of utilities. Our software boasts a range of built-in features, including rate structures, billing cycle options, and tiered pricing tailored to meet the demands of the utilities industry. Moreover, our system is highly adaptable and easy to use. With an intuitive interface and streamlined workflows, our software empowers our customers to manage their billing and payment processes efficiently, while minimizing the risk of errors and enhancing overall efficiency.

Multibilling offers an incredibly versatile billing engine that effortlessly facilitates the entire billing process, regardless of the type of service.

With our cutting-edge billing engine, users can effortlessly implement either flat, ratioed, or tiered billing rates for a wide range of services, and that too, all on a single bill if necessary.

Our aim is to provide a seamless and efficient billing experience that caters to the diverse needs of our users.

We recognize the significance of having accurate and current information accessible throughout your organization, even across different systems.

To facilitate this, we've developed a system that makes it easy to share data between your billing system and other applications through streamlined importing and exporting file processes.

Our implementation team will work closely with you to ensure that these processes are set up efficiently, and they'll provide the necessary file exports. This seamless integration between your different systems enables you to focus on your business's growth and success, without worrying about data inaccuracies or inconsistencies between systems. 

At Multibilling, we take data security and system reliability seriously, which is why our cloud-based solution is designed with scalability, data redundancy, and resiliency at its core. We ensure that access to all resources and virtual servers is securely controlled, providing our customers with peace of mind.

Additionally, we take backup of data seriously - our servers are hosted on Google Cloud Platform and continuously back up data on separate servers, which are located in different server locations across different U.S.-based power grids.

This ensures that our customers' data remains safe, secure, and easily accessible at all times, even in the unlikely event of a server outage or data loss.

Multibilling takes pride in providing exceptional solutions that seamlessly integrate with a diverse selection of metering systems commonly utilized in the industry.

Our extensive range of standard integrations includes but are not limited to top-rated brands like Neptune, Badger, Sensus, Itron, and Aclara.

If your particular brand is not mentioned, kindly inform our solutions team before proceeding with the implementation, so we can guarantee seamless connectivity with your specific meter.

With these robust integrations, Multibilling empowers businesses to effortlessly manage their metering operations, ensuring accurate measurements and efficient billing processes.

Multibilling offers a fully integrated payment processing option for credit and debit cards as well as eChecks either initiated from our self-service customer portal or via face-to-face terminals within the office.

Additional payment acceptance options are through an automated pay by phone (IVR) system or through lockbox services - allowing you to provide several options for payment acceptance and processing to your customers.

We offer the flexibility to deliver bills either electronically or in print.

Our preferred printing partner can process your bills and deliver them to your customers' doorsteps, while our electronic presentment methods, such as e-bills and our self-service customer portal, enable your customers to access their bills online with ease. By partnering with MultiBilling, you can rest assured that your customers will receive their bills in the way that suits them best, ultimately enhancing their satisfaction and loyalty to your brand.

We provide our customers with the flexibility to include as many user logins as they need for their system.

We also offer several permission options to ensure that users have access to the functions that they require, and nothing more. Whether you need access for a data entry user or a user that requires access to all functions, we have you covered.

Our system is designed to be fully customizable, and our implementation team will work closely with you to configure the permission levels during the implementation process. Moreover, these permission levels can be easily adjusted on an as-needed basis, ensuring that you always have control over who has access to your system and what they can do with it.